Policy Page
Return & Refund Policy
Last updated: 07 November 2025
Thank you for shopping with Books and Happiness by Capt. Divyani Bhadauriya (Retd).
Please read this policy carefully before making any purchase.
1. No Return or Refund Policy
All purchases made on our website — including physical books, e-books, digital downloads, and online video courses — are final and non-refundable.
Once a product (book or course) has been purchased, we do not accept returns, exchanges, or cancellations, and no refunds will be issued under any circumstances.
2. Damaged or Incorrect Orders
In the unlikely event that you receive a physically damaged or incorrect book, please contact us within 7 days of delivery at authordivyani@gmail.com with your order ID and clear images of the product received.
If verified, we will arrange a replacement for the damaged or incorrect item at no extra cost.
Digital products such as e-books and online courses are not eligible for replacement or return once delivered.
3. Course Access Issues
If you face any technical difficulty in accessing a purchased course, please write to authordivyani@gmail.com, and we will ensure your access is restored promptly.
4. Contact Us
For any queries or support related to this policy, please contact us at:
📧 authordivyani@gmail.com
Privacy Policy
Last updated: 07 November 2025
1. Introduction
Welcome to Books and Happiness (the “Website”), owned and operated by Capt. Divyani Bhadauriya (Retd), an author, mindfulness mentor, and course creator based in India.
This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit www.authordivyani.com, make a purchase, sign up for courses, or engage with our content.
By using this website, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We collect information to provide a seamless and personalized experience when you engage with our books, courses, and community.
(a) Information You Provide Directly
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Name, email address, and phone number when you contact us or subscribe to our newsletter.
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Billing address, shipping address, and payment details when purchasing books or courses.
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Account credentials (if you create a user profile for course access).
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Messages or feedback you share via contact forms or email.
(b) Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
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IP address, browser type, device information, and operating system.
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Pages visited, time spent, and referring URLs (via Google Analytics or Wix analytics).
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Cookie data for remembering user preferences and improving user experience.
(c) Information from Third Parties
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Payment data processed securely by Razorpay, our payment gateway partner.
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Analytical insights from tools like Google Analytics, Meta Pixel, and YouTube Analytics (for course marketing).
3. How We Use Your Information
We use your information for the following purposes:
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To process and deliver your orders, e-books, or online course enrollments.
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To send transactional communications such as order confirmations or access details.
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To send occasional newsletters or updates about new books, mindfulness content, or events (only if you’ve opted in).
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To improve our website, courses, and user experience using aggregated analytics.
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To ensure compliance with applicable Indian laws and Razorpay’s KYC requirements.
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To protect against fraud, abuse, or unauthorized transactions.
4. How We Share Your Information
We do not sell or rent your personal information.
However, we may share limited information with:
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Razorpay, to securely process payments.
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Email service providers (like Mailchimp or Wix Email Marketing) for newsletters.
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Analytics platforms (like Google or Meta) for performance analysis.
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Legal authorities, if required by law or to prevent fraudulent activity.
All third parties are bound by confidentiality agreements and data protection standards.
5. Payments and Security
We use Razorpay as our official payment partner for all transactions.
Razorpay is PCI-DSS Level 1 compliant — your payment information is never stored on our servers. All payment data, including credit/debit card numbers, UPI IDs, and wallet credentials, are handled securely through Razorpay’s encrypted system.
Your account and order details are transmitted via SSL (Secure Socket Layer) encryption to ensure full data protection.
6. Cookies
Cookies are small data files stored on your device that help improve user experience.
We use cookies for:
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Session management and preferences
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Website performance tracking
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Personalized recommendations and marketing retargeting
You can disable cookies anytime through your browser settings.
7. Email & Communication Preferences
If you subscribe to our newsletter or enroll in a course, we may send you emails related to:
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Course updates or event reminders
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New book releases or workshops
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Mindfulness reflections and writing prompts
You can unsubscribe anytime by clicking “Unsubscribe” at the bottom of any email or writing to authordivyani@gmail.com.
8. Data Retention
We retain your data only for as long as necessary:
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Order and transaction data: 7 years (for accounting and legal purposes).
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Course access: as long as your course remains active.
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Newsletter and community data: until you unsubscribe.
9. Your Rights
You have the right to:
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Request a copy of your personal data.
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Correct inaccurate or outdated information.
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Withdraw consent or delete your data (subject to transaction retention laws).
To exercise these rights, contact us at authordivyani@gmail.com.
10. Data Protection for International Visitors
Our website is hosted in India, but users may access it globally.
If you are accessing from outside India (e.g., the US, UK, or EU), your data may be transferred to and processed in India, in compliance with applicable international data protection standards.
11. Children’s Privacy
Our website and services are not directed toward children under 13.
We do not knowingly collect data from minors. If you believe a child has provided us personal information, please contact us immediately for deletion.
12. Third-Party Links
Our website may contain links to third-party websites (e.g., Amazon, Udemy, or YouTube).
We are not responsible for the privacy practices or content of those websites. Please read their respective privacy policies before interacting with them.
13. Data Security
We maintain strong administrative, technical, and physical safeguards to protect your data from unauthorized access, loss, or alteration.
This includes:
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SSL-encrypted connections
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Regular malware scans
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Two-factor authentication for admin access
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Secure data hosting on Wix servers
14. Updates to This Policy
We may update this Privacy Policy occasionally to reflect operational, legal, or regulatory changes.
Updated versions will carry a revised “Last Updated” date.
15. Contact Us
If you have any questions, concerns, or data requests regarding this Privacy Policy, please reach out to us at:
📧 authordivyani@gmail.com
🌐 www.authordivyani.com
📍 Books and Happiness — India
Disclaimer
Last updated: 07 November 2025
The information, content, and materials provided on Books and Happiness — including all blog posts, courses, and related media — are for educational and inspirational purposes only.
1. No Professional Advice
The mindfulness and writing guidance offered through our courses or blogs is not a substitute for professional therapy, counseling, or medical advice.
Readers and participants are advised to exercise their own discretion and seek professional help when needed.
2. Intellectual Property
All content, images, course materials, and books displayed on this website are the intellectual property of Capt. Divyani Bhadauriya (Retd).
Reproduction, redistribution, or use without prior written consent is prohibited.
3. External Links
Our website may contain links to third-party sites. We are not responsible for the content, privacy practices, or policies of those sites.
4. Limitation of Liability
While we strive for accuracy and quality, Books and Happiness shall not be held liable for any direct, indirect, or incidental damages resulting from the use or inability to use our content, courses, or products.
Shipping Policy
Last updated: 07 November 2025
Delivery Timeline: 7–10 working days within India.
International shipping: Currently unavailable.
We use reliable courier partners to ensure safe and timely delivery. Tracking details will be shared once dispatched.
